General Questions
Our customer service team is available to answer your questions Monday through Friday 9am – 5pm (EST). Our customer support has a lot of inquiries throughout the day and will try to get to your request as soon as possible. You can expect a response within 24 hours during business days.
If you’ve changed your mind about your purchase, we’ll be happy to help you correct or edit your order. Please fill out our contact form with the order number you’d like changed, and we’ll get back to you right away.
We’re here to help you with anything you need! Fill out our contact form and we’ll get back to you within 24 hours.
You will receive an email notification containing your tracking number as soon as your order has shipped. If you didn’t receive an email, please check your spam folder. If there’s nothing in your spam, please submit our contact form, and we’ll get back to you within 24 hours with the status of your order.
Shipping & Returns
Our small orders (1-5 items) will ship in all unbranded mailer bags, while large orders will come in brown cardboard boxes.
You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you’re unable to find your tracking code please fill out our contact form.
4-6 business days, not including Sundays and holidays. We ship using USPS First Class, and shipping varies from state to state. Once your order is shipped out, we’ll send you a tracking number via email for an exact timeline. If you do not receive your order within 10 days please fill out our contact form for assistance.
Please allow us up to 4-6 business days to prepare orders for shipping.
Product Questions
7-hydroxymitragynine (7-OH) is a compound found in the Kratom plant, Mitragyna speciosa. It is considered to be one of the most potent alkaloids in Kratom.
Mitragynine pseudoindoxyl is a compound derived from 7-hydroxymitragynine (7-OH), one of the most common ingredients in Kratom.
Alkaloids are chemical compounds found within the Mitragyna speciosa plant. Researchers are constantly studying and identifying new compounds, and have found over 45 different alkaloids within the Kratom plant. The three main alkaloids found in Kratom are: mitragynine, 7-hydroxymitragynine (7-OH), and pseudoindoxyl.
We use a proprietary extraction technique to refine organic Kratom and isolate the 7-hydroxymitragynine (7-OH). This process maximizes the benefits of the plant, while removing the alkaloids that cause stomach trouble. Check out our “Kratom, Reimagined” section for more information.
Yes, Kratom is legal in the United States! However, a small number of U.S. states and municipalities have restricted the sale / use of Kratom products. Click here to see a breakdown of Kratom restrictions.
Yes, we pride ourselves on having up-to-date third-party lab results for all of our products. You can find in-depth lab results that screen for solvents, pesticides, mycotoxins, heavy metals, and more under our lab results page.